Customer Growth and Development Section

Co-Chair: Stephen Mayfield, City of Tallahassee Natural Gas Utility

Co-Chair: Will Wathen, Southern Star Central Gas Pipeline Inc.

Vice Chair: Kira Lake, Florida Public Utilities Co.

SGA Committee Manager: Garrett Shuman, Southern Gas Association

SGA’s Customer Growth and Development Section Managing Committee provides a forum for customer  executives from member utilities to learn, develop, and share best practices to enhance the current and future customer experience while promoting growth in the natural gas industry. The purpose of the committee is to build a collaborative community, engage in dialogue to facilitate the exchange of information, and to manage education relevant to this section and the natural gas industry. The committee consists executives from member companies who are strategic thinkers, leaders and decision makers within our respective companies.

This committee focuses on market penetration, product development, market expansion and diversification, current and emerging technology, marketing campaigns, and more. The Committee evaluates issues and challenges and makes recommendations to the Executive Council on SGA’s policies, plans, and tactics for addressing identified challenges and opportunities. 

The committee provides educational and networking opportunities to industry peers through our roundtable at the SGA Management Conference, oversees the activities of sub committees focused on specific areas of the gas supply, gas marketing, business development, customer experience, residential /commercial markets, codes and standards, regulatory & rates, etc.,  and provides guidance to SGA staff on appropriate areas of focus for the association.

The committee meets in person at planning meetings, conferences, and periodically by conference call.