The “Utilities Service Restoration: Lessons Learned from Mutual Aid” course offers a comprehensive exploration of best practices and key takeaways from mutual aid efforts in utilities service restoration. Participants will delve into case studies, real-life scenarios, and collaborative discussions to understand the dynamics of mutual aid during service disruptions. Led by industry experts, this course aims to equip professionals with valuable insights to enhance their utility service restoration strategies.
- Mutual Aid Framework Understanding
- Lessons from Historical Events
- Collaborative Decision-Making
- Strategic Resource Allocation
- Enhanced Preparedness and Resilience
- Case Study Analysis
- Effective Collaboration Skills
- Strategic Decision-Making Competence
- Resource Optimization Proficiency
- Preparedness and Resilience Implementation
Meet Your Instructor
President & CEO, Southern Gas Association
Suzanne Ogle is President and CEO of the Southern Gas Association. As CEO she helps SGA members overcome the challenges, they face operating in the natural gas industry and navigating public perception. With her entrepreneurial mindset and wide range of experience across the natural gas value chain from service, to exploration and production, midstream and transmission she focuses on business process, optimization and effective communication to prepare the SGA members for resilience and innovation in an industry in transition.
Suzanne is an Accredited Public Relations and Certified Investor Relations professional. She holds an Advanced Marketing certificate from Southern Methodist University, as well as Finance Management, Business Analytics and Change Management certificates from Cornell University and an Executive Leadership for Energy Professionals certificate from the University of Houston. She received a Master of Education in educational psychology and a Bachelor of Arts in business marketing from California Lutheran University.