Event Summary
In professional and personal environments, giving feedback can be challenging, especially when the message is difficult or sensitive. This class is designed to help you navigate these situations with confidence and tact. You will learn how to deliver feedback that is clear, respectful, and constructive, even when the conversation is tough.
Participants will receive 2 Professional Development Hours (PDH) upon completion.
Key topics include:
- Understanding the importance of difficult feedback
- Structuring your feedback for clarity and impact
- Managing emotions (yours and others) during the conversation
- Techniques for delivering feedback that fosters growth and development
- Handling defensive responses and resistance effectively
By the end of this course, you will have the tools to give feedback in a way that is both honest and empathetic, ensuring that the message is received and acted upon positively.
Who Should Attend
This course is ideal for managers, team leaders, HR professionals, and anyone who needs to give feedback in a professional setting.
Meet Your Instructor
Suzanne Ogle
President & CEO, Southern Gas Association
Suzanne Ogle is the CEO of Southern Gas Association, one of the leading Natural Gas Associations in North America. Her expertise as a seasoned executive in sustainability and Environmental, Social, and Governance (ESG) has been featured in the New York Times, Forbes, NBC, CBS, ABC Networks, Success Magazine, Energy Central, Oil & Gas News and more. Ogle’s insights regularly shape conversations within the energy sector and beyond and boasts more than two decades of experience at the forefront of social and business transformation.
As one of the leading women CEOs in the energy space, Suzanne fosters a culture of open dialogue and practical problem-solving, eschewing blame in favor of collaborative solutions. She champions the importance of understanding the intricacies of the energy landscape, recognizing its pivotal role in powering grid reliability and fostering resilient energy solutions. This includes being an advocate of renewable energies in what she refers to as the “Natural Advantage” strategy, realizing that natural gas, wind, solar, nuclear, and hydro all work together towards America’s Energy 2050 plan. She outlined these plans in her popular white paper “Grit for The Grid: Power and Progress for 2050, Fostering Energy System Resilience, A Sensible Energy Policy, and Successful Energy Evolution”. A highly regarded expert on leadership and energy, she is a sought-after speaker whose expertise has been showcased at popular industry events around the globe.
Committed to shaping a future of attainable and sustainable domestic energy resources, regulations, and policy, Suzanne Ogle continues to be a driving force in the energy sector, advocating for pragmatic, lasting change.
