Event Summary
In professional and personal environments, giving feedback can be challenging, especially when the message is difficult or sensitive. This class is designed to help you navigate these situations with confidence and tact. You will learn how to deliver feedback that is clear, respectful, and constructive, even when the conversation is tough.
Participants will receive 2 Professional Development Hours (PDH) upon completion.
Key topics include:
- Understanding the importance of difficult feedback
- Structuring your feedback for clarity and impact
- Managing emotions (yours and others) during the conversation
- Techniques for delivering feedback that fosters growth and development
- Handling defensive responses and resistance effectively
By the end of this course, you will have the tools to give feedback in a way that is both honest and empathetic, ensuring that the message is received and acted upon positively.
Who Should Attend
This course is ideal for managers, team leaders, HR professionals, and anyone who needs to give feedback in a professional setting.
Meet Your Instructor
Cindy Anderson
Chief Operating Officer, SGA
Cindy Anderson serves as the Chief Operating Officer of SGA Natural Gas Association (SGA), where she oversees the organization’s daily operations and leads its team. Since joining SGA in early 2019, Cindy has contributed in various roles, bringing her wealth of experience to the energy industry.
Before transitioning to SGA, Cindy dedicated 20 years to public service as a county official for Denton County, Texas. Elected as the youngest county clerk in the state, she served one of the nation’s largest counties, gaining extensive leadership experience. Her contributions extended beyond the county, with active roles in both state associations and the National Association of Counties.
Following her tenure in local government, Cindy pursued leadership development, training, and coaching, working with leaders across municipal and the energy sectors. This path ultimately led her to SGA, where she fosters connections and continues to support our industry. Commenting on her journey, Cindy shares, “Working with leaders in both transmission and distribution companies solidified my deep fondness for the people we serve at SGA, and the people are what we really are about.”
Outside of work, Cindy enjoys quality time with her family, caring for her beloved pets, and hosting gatherings for friends.
