Category Archives: Customer Experience

At the Marketing, Customer Experience & Communications Conference (MCEC), held in Baltimore earlier this month, the SGA Corporate Communication Awards for 2016 were announced. Please join us in recognizing winner Laclede Gas and runner-up Knoxville Utilities Board! Winner: Laclede Gas … Continue reading

Posted in Communications, Marketing, SGA Awards, SGAnews | Tagged , | Comments Off

The 2016 Marketing, Customer Experience & Communications Conference (MCEC) was held earlier this month in Baltimore, MD. Close to 200 natural gas industry professionals gathered to learn best practices, share ideas and engage in active dialogue. At MCEC, SGA also … Continue reading

Posted in Customer Experience, Marketing, SGA Awards, SGAnews | Tagged , , , | Comments Off

The SGA Communications Committee sponsors the annual Corporate Communications Award Program which focuses on SGA member company programs that improve corporate effectiveness through the use of communications. Entries should be innovative and clearly demonstrate that communications were a cornerstone of … Continue reading

Posted in Communications, SGAnews | Tagged | Comments Off

The SGA 2015 Annual Membership meeting was conducted during the Management Conference and broadcast live to our membership by webcast.  If you missed the meeting you can view the program below. Natural Gas:  Creating Opportunities, Delivering the Future 2015 Chairman’s Theme … Continue reading

Posted in Communications, Distribution Engineering, Distribution Integrity Management, Distribution Operations, Gas Supply Marketing & Transportation Services, GMRC, Operations & Engineering, SGAnetwork, SGAnews, Transmission Engineering, Transmission Operations | Tagged , | Comments Off

The 4th Quarter issue of the Marketing & Customer Experience Newsletter is now available in our Communication Center. To subscribe to the newsletter, visit your SGA profile to adjust your communications preferences. Marketing Customer Experience & Communications Newsletter – December … Continue reading

Posted in Customer Experience, Marketing, MCEC, Newsletters, SGAnews | Tagged , | Comments Off

Southern Gas Association has over 500 volunteers serving on approximately 50 committees and interest groups.  The goals and objectives of SGA are advanced by these volunteers.  Each year, SGA honors the leadership of these committees with Service Awards. The following … Continue reading

Posted in Commercial & Industrial Sales & Marketing, Communications, Contact Center Operations, Customer Experience, Customer Field Service Delivery, Marketing, Meter to Cash, Residential Sales & Marketing, SGA Awards, SGAnews | Tagged , , | Comments Off

The Communications Award Program is an award which recognizes SGA member company programs that improve corporate effectiveness through the use of communications. This Award Program is sponsored by the SGA Communications Committee, and the topic was Culture & Employee Engagement. … Continue reading

Posted in Communications, Customer Experience, SGAnews | Tagged | Comments Off

Take a look at the Quarter 3 Marketing, Customer Experience, & Communications Newsletter. To subscribe, visit your SGA profile to adjust your communications preferences. Newsletter_MCEC_Q32014  

Posted in Customer Experience, Marketing, MCEC, Newsletters, SGAnews | Tagged , , | Comments Off

EXECUTIVE UPDATE July 2014 This communication provides a high level summary of your association’s activities in the second quarter 2014. Download our photo gallery featuring meetings conducted Q2-2014.

Posted in Corporate Services, Customer Experience, Gas Supply Marketing & Transportation Services, GMRC, Human Resources, Marketing, Operations & Engineering, SGAnetwork, Texas Pipeline Awareness Alliance | Tagged , | Comments Off

With the economic challenges, influences of social media and a substantial retiring workforce; exceptional customer service is more important than ever! The SGA WEB SERIES: LEADING A CUSTOMER-FOCUSED ENVIRONMENT has been a great success for 12 utility companies and their subsidiaries. This … Continue reading

Posted in Customer Experience, Marketing | Tagged , , , | Leave a comment