Contact Center Operations Committee

Call Center Operations

2018 Chair: Shonda Johnson, CenterPont Energy

SGA Staff Contact: Aimee Wilder

SGA's Contact Center Operations Committee focuses on efficient operations of a contact center.

Who We Are? Supervisors, Managers and Directors of Call Centers or Customer Care.

What We Do? Provide networking and educational opportunities to industry peers through best practice sharing and sessions at the annual Roundtable.

Where We Meet? The Contact Center Operations Committee meets virtually through webinars, in person at planning meetings and conferences, and for monthly committee calls.


Committee Roster



2018 Activity Plan


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Volunteer leaders, from member companies, are the energy that fuels SGA on it’s mission to grow individuals and advance the industry. Serving as a volunteer gives you a seat on the front row as industry issues evolve, while providing the opportunity to build a valuable network of industry friends.