May 29, 2024

The Customer Odor Complaint Process: Leak Investigation

Virtual, Instructor-Led

Event Summary

Odor complaint investigation is not new to the industry. This class will review the process, procedures, and the various instruments used by the First Responders and will reference AGA recommendations on how to conduct a leak investigation in wet weather and a building that could be filled with gas.


Attendees will receive 1 Professional Development Hour (PDH) upon completion.


Learning Objectives

Review of the basic elements of a leak investigation inside and outside.

Target Audience





Roy Montemarano

Technical Services Manager, Heath

After leaving college, Roy started his forty-three-plus year journey with Heath as a Leak survey field technician, working his way up to leak survey and damage prevention field manager. He transferred to the training department, where Roy and his associates developed training standards and procedures for the various instrumentation used in the field. Training both Heath personal and Customers (domestic and international).

Part of Roy’s job responsibilities is assisting Heath’s engineering department with R&D of new technology for the natural gas industry to meet the demands of the new regulations being proposed for Leak Detection and Repair.


From 05-29-2024 9:00 am CST until 05-29-2024 10:00 am CST



Registration Information
Member $295
Non-Member $495

3% fee applied if paying by a credit card

Who can attend?

SGA Cancellation Policy "C"

Have any questions? Contact us.