January 18, 2024

Developing a Human Performance Culture

Virtual, Instructor-Led

Event Summary

This course will cover the concepts and techniques used to reduce the likelihood of human error and to detect and correct organizational weaknesses that set people up to make mistakes. The core information of this course is based on the US Department of Energy Human Performance Improvement Handbook but also relates to error-reducing philosophies in other industries, such as medicine and commercial aviation. Key topics of the course will include the science of human error; keys to creating a just and learning culture; techniques for employee-participation learning teams, and HPI tools which are habits and techniques used to reduce error at critical moments. The course will also address approaches for building top leadership and grassroots support. The intended outcome of the course is to provide leaders with a starting framework to develop human performance improvement concepts in their organization.


Who Should Attend

Leaders in all parts of the organization who are seeking to reduce human error and manage organizational problems that set people up to make mistakes. The content of the course will be aimed at leaders seeking to construct new approaches to improve human and organizational performance of all types of tasks in the organization, from frontline and control center operations to business professional functions such as supply chain, human resources, corporate communications, etc.

Attendees will receive 2 Professional Development Hours (PDH)  upon completion.


Meet Your Instructor

Sam Reno
Safety & Training Director
BHE Renewables

Sam Reno is the safety and training director at BHE Renewables, headquartered in Des Moines, Iowa, responsible for safety, training and human performance improvement at renewable energy sites across the United States. Sam serves as chair of the human performance practice group of the North American Transmission Forum and on the Berkshire Hathaway Energy human performance improvement cross-business team. In previous roles, Sam served as program manager of emergency preparedness and natural gas operations supervisor. Sam holds an undergraduate degree in occupational safety and a master’s degree in adult learning and organizational performance.


From 01-18-2024 1:00 pm CST until 01-18-2024 3:30 pm CST



Registration Information
Members $295
Non-Members $495

3% fee applied if paying by a credit card

Who can attend?

SGA Cancellation Policy "C"

Have any questions? Contact us. memberservices@southerngas.org