Customer Experience Section Managing Committee


Providing a forum for customer experience executives from member utilities to learn, develop, and share best practices to enhance the current and future customer experience.

OUR MISSION

A collaborative community within Customer Experience

SGA’s Customer Growth and Development Section Managing Committee provides a forum for customer  executives from member utilities to learn, develop, and share best practices to enhance the current and future customer experience while promoting growth in the natural gas industry. The purpose of the committee is to build a collaborative community, engage in dialogue to facilitate the exchange of information, and to manage education relevant to this section and the natural gas industry. The committee consists executives from member companies who are strategic thinkers, leaders and decision makers within our respective companies.

This committee focuses on market penetration, product development, market expansion and diversification, current and emerging technology, marketing campaigns, and more. The Committee evaluates issues and challenges and makes recommendations to the Executive Council on SGA’s policies, plans, and tactics for addressing identified challenges and opportunities. 

The committee provides educational and networking opportunities to industry peers through our roundtable at the SGA Management Conference, oversees the activities of sub committees focused on specific areas of the gas supply, gas marketing, business development, customer experience, residential /commercial markets, codes and standards, regulatory & rates, etc.,  and provides guidance to SGA staff on appropriate areas of focus for the association.

The committee meets in person at planning meetings, conferences, and periodically by conference call.


Committee Activity Plan 2021 Coming Soon

Learn More

Business Development

The mission of the Business Development Committee is to provide opportunities to share in experiences, lessons learned, challenges, and successes of SGA member companies. This committee explores ways to help members grow their businesses and thrive. Focuses on identifying policy opportunities and impediments to sustaining and growing demand for U.S. natural gas resources in targeted markets, reviewing legislative and regulatory policy and market designs that leverage the full value of natural gas.

Gas Marketing

The mission of the Gas Marketing Committee is to provide opportunities to share in experiences, lessons learned, challenges, and successes of SGA member companies. This committee focuses on the understanding the economic factors and conditions related to natural gas price fluctuations, impacts on consumers, demand, infrastructure, and policy options that may affect markets.

Gas Supply

The mission of the Gas Supply Committee is to provide opportunities to share in experiences, lessons learned, challenges, and successes of SGA member companies. This committee fosters awareness and understanding of issues affecting the transportation, distribution, forecasting and sale of natural gas safely, efficiently, and economically.

Commercial/Industrial Markets

Chair |

Commercial & Industrial Markets Committee is responsible for the strategic planning and directing all activities related to the promotion and sale of natural marketing committees, natural gas appliances and equipment to commercial and industrial customers and stakeholders, and for commercial and industrial customer growth and retention.

Who We Are? Communications, Industrial Sales and Marketing Professionals from across the natural gas industry.

What We Do? Provide networking and educational opportunities to industry peers through awards programs, best practice sharing and sessions at the Commercial/Industrial Sales & Marketing Roundtable.

Where We Meet? The group meets virtually through webinars, in person at planning meetings and conferences, and for monthly committee calls.

Chelsea Terral, SGA Staff Liaison

Manager of Volunteer Engagement

Cindy D Ellison, Past Chair

Manager, Strategic Planning

Elisa Arredondo, Member

Business Development Mgr.

Gregory Shinaut, Member

Technical Services Manager

Jimmy Nicholson, Member

General Manager-Sales

Josh Linton, Member

Strategic Planning Representative

Kevin Nordlund, Member

Gas Marketing Manager

Larry K. Meador, Past Chair

Manager, Business Dev & Comm

Linda Winston, Member

Comm Sales/Builder Developer Acct Mgr

Rusty Hough, Member

Regional Manager, Southern Region

Susan Marie Marx, Member

Industrial Rep II

Committee Activity Plan

View Activity Plan

Codes and Standards

Chair |  Thomas Shultz, Spire Inc.

SGA’s Codes and Standards Committee’s purpose is to help educate industry professionals on the importance of staying abreast end use codes & standards and encouraging the utilities to put resources toward protecting the industry from proposed rulemaking that could negatively impact the natural gas industry.

Who We Are? Natural Gas industry codes and standards professionals.

What We Do? The Committee’s efforts include educational webinars, developing and creating educational material for employees and learning & sharing information.

Where We Meet? The Codes & Standards Committee meets on monthly conference calls, educational webinars and an annual conference.

COMMITTEE RESOURCES

Thomas H. Schultz, Chair

ANDREA Lanier PAPAGEORGE, Member

Manager, Codes & Standards

Bill W. Stephens, Member

Sr Manager Codes & Standards

Chelsea Terral, SGA Staff Liaison

Manager of Volunteer Engagement

Clare Gibbons, Member

Federal Contracts Manager

Daniel Lapato, Ex-Officio Member

Senior Director, State Affairs

David Richardson, Member

Energy Conservation Specialist

David Shults, Member

Commercial Account Manager

Erin Obering, Member

Director Commercial Project Management

Jim Ranfone, Ex-Officio Member

Managing Dir, Building Codes & Standards

Jon S. Russell, Member

Gas Supervisor for Installation

Michael Clevens, Past Chair

Committee Activity Plan

View Activity Plan

Regulatory & Rates

Chair |

SGA’s Rates & Regulatory Affairs Committee is responsible for originating and directing SGA’s activities related to the rate function of member companies.

Who We Are? Professionals who deal with the rate function, representing the natural gas industry

What We Do? Primary activities are the sponsorship of an annual roundtable conference which provides opportunities to exchange information and discuss relevant topics

Where We Meet? The Rates committee meets on monthly conference calls, at an onsite planning meeting, and holds a roundtable as part of the SGA Management Conference

David C. Weaver, Chair

Vice President of External Affairs

David Scalf, Vice Chair

VP Rates and Regulatory

Adam Wallace, Member

Rates Analyst

Andrew Lawson, Member

Regulatory Affairs Manager

Estela Lozano, Member

Manager, Rates

Francisca Comeaux, Member

Louisiana Regulatory and Governmental Relations

Paul Mattingly, Member

Rates Analyst

Stacey Borgstadt, Member

Director of Rates and Regulatory Reporting

Telesa Walton, SGA Staff Liaison

Director of Member Engagement

Committee Activity Plan

View Activity Plan