Customer Growth & Development Section Managing Committee

Providing a forum for customer growth & development executives from member utilities to learn, develop, and share best practices to enhance the current and future customer experience.

OUR MISSION

A collaborative community within Customer Growth & Development

SGA’s Customer Growth and Development Section Managing Committee provides a forum for customer  executives from member utilities to learn, develop, and share best practices to enhance the current and future customer experience while promoting growth in the natural gas industry. The purpose of the committee is to build a collaborative community, engage in dialogue to facilitate the exchange of information, and to manage education relevant to this section and the natural gas industry. The committee consists executives from member companies who are strategic thinkers, leaders and decision makers within our respective companies.

This committee focuses on market penetration, product development, market expansion and diversification, current and emerging technology, marketing campaigns, and more. The Committee evaluates issues and challenges and makes recommendations to the Executive Council on SGA’s policies, plans, and tactics for addressing identified challenges and opportunities. 

The committee provides educational and networking opportunities to industry peers through our roundtable at the SGA Management Conference, oversees the activities of sub committees focused on specific areas of the gas supply, gas marketing, business development, customer experience, residential /commercial markets, codes and standards, regulatory & rates, etc.,  and provides guidance to SGA staff on appropriate areas of focus for the association.

The committee meets in person at planning meetings, conferences, and periodically by conference call.
Kira Lake, Vice Chair

Director of Growth and Retention
Florida Public Utilities Co.

Brian Wilson, Member

Vice President - Pipeline Commercial Services
BHE GT&S

Catreana Bondy, Member

Director, Volume Services
Williams Companies

Charles B. Backstrom, Member

Director, Power Generation, Commercial Services
Boardwalk Pipeline Partners

Charles S. Warrington, Jr., Board Liaison

Executive Director
Clearwater Gas System

Garrett Shuman, Staff Liaison


Southern Gas Association

Jimmy Nicholson, Member

Manager, Consumer Sales
Dominion Energy

Kristi Cheatham-Pettit, Member

Gas Sales & Public Affairs Manager
Clearwater Gas System

Matt McCoy, Member

Director, Commercial Services
Southern Star Central Gas Pipeline Inc.

Michael A. Hagan, Member

Engineer III
Boardwalk Pipeline Partners

Michael Dickson, Member

Director of Dispatch
Atmos Energy Corporation

Michael J. Frey, Executive Council Liaison

Chief Operating Officer
Municipal Gas Authority of Georgia

Mike Swinson, Member

Director Economic Development
Spire Alabama Inc.

Richard Mitschke, Member

Director, Customer Service Systems
Atmos Energy Corporation

Shawn Brumfield, Member

Capacity Scheduling, Leader
Southern Star Central Gas Pipeline Inc.

Stephen Mayfield, Co-Chair

Assistant General Manager - Gas Operations
City of Tallahassee Natural Gas Utility

Tamara Wilson, Executive Council Liaison

VP, CFO, Chief Administrative Officer
Southern Star Central Gas Pipeline Inc.

Tina Smith, Member

Director, Gas Supply
Municipal Gas Authority of Georgia


Customer Growth & Development Section Sub-committees

Business Development

Committee Leadership

  1. CHAIR: Position Open
  2. VICE CHAIR: Position Open

The mission of the Business Development Committee is to provide opportunities to share in experiences, lessons learned, challenges, and successes of SGA member companies. This committee explores ways to help members grow their businesses and thrive. Focuses on identifying policy opportunities and impediments to sustaining and growing demand for U.S. natural gas resources in targeted markets, reviewing legislative and regulatory policy and market designs that leverage the full value of natural gas.

Who We Are?  Natural Gas Industry who are strategic thinkers, leaders, and decision makers within member companies.

What We Do? Provide networking and educational opportunities to industry peers through awards programs, best practice sharing and educational development for SGA events.

Where We Meet? The group meets virtually through webinars, in person at planning meetings and conferences, and for monthly committee calls.

Garrett Shuman, Staff Liaison

Jennifer Culhane, Member

Gas Business Development Manager

Justin Tomlijanovic, Member

AVP, Corporate Development

Renaldo Baucom, Member

Corporate Development Director

Codes and Standards

Committee Leadership

  1. CHAIR: James M. Joseph, Manager, Technical Training, Southern Company Gas (Nicor)
  2. VICE CHAIR: Andrea Lanier Papageorge, Manager of Codes & Standards, Southern Company Gas
  3. SECOND VICE CHAIR: Position Open

The mission of the Codes & Standards Committee is to provide opportunities to share in experiences, lessons learned, challenges, and successes of SGA member companies. This committee is charged with identifying and relaying Code information that affects the bottom line by connecting SGA members with updates, regulatory issues, and technology changes relevant and appropriate to promote the use of natural gas. This committee is composed of subject matter experts within the industry and committed to the safe and reliable delivery of clean natural gas.

Who We Are? Natural Gas industry codes and standards professionals.

What We Do? The Committee’s efforts include educational webinars, developing and creating educational material for employees and learning & sharing information.

Where We Meet? The Codes & Standards Committee meets on monthly conference calls, educational webinars and an annual conference.

COMMITTEE RESOURCES

ANDREA Lanier PAPAGEORGE, Vice Chair

Manager, Codes & Standards

Bill W. Stephens, Member

Sr Manager Codes & Standards

Chris Akins, Member

Manager of Gas Standards

Daniel Lapato, Ex-Officio Member

Senior Director, State Affairs

David Richardson, Member

Energy Conservation Specialist

Garrett Shuman, SGA Staff Liaison

Jon S. Russell, Member

Safety & Regulatory Compliance Coordinator

Renée Lani, Industry Advisor

Director of Regulatory Affairs

Stuart Saulters, Industry Advisor

Vice President of Government Relations

Thomas H. Schultz, Member

Tina H. Baker, Member

Manager, Compliance Services

Commercial/Industrial Markets

Committee Leadership

  1. CHAIR: Ryan Duggan, Developer Relations/Natural Gas Sales & Marketing, CenterPoint Energy
  2. VICE CHAIR: Steven Taylor, Senior Marketing Consultant, Summit Utilities, Inc.
  3. SECOND VICE CHAIR: Tanya Malcolm, Senior Marketing Consultant, Summit Utilities, Inc.

The mission of the Commercial & Industrial Markets Committee is to provide opportunities to share in experiences, lessons learned, challenges, and successes of SGA member companies.  This committee’s goal is to develop and provide solutions to meet the sales and marketing needs of member companies.

Who We Are? Commercial & Industrial Markets Professionals from across the natural gas industry.

What We Do? Provide networking and educational opportunities to industry peers through awards programs, best practice sharing and sessions at SGA events.

Where We Meet? The group meets virtually through webinars, in person at planning meetings and conferences, and for monthly committee calls.

Ryan Duggan, Chair

Developer Relations | Natural Gas Sales and Marketing

Garrett Shuman, SGA Staff Liaison

Customer Experience

Committee Leadership

  1. CHAIR: James D. Cooper, Manager of Customer Accounts, Atmos Energy Corporation
  2. VICE CHAIR: Eileen B. Cassidy, Manager of Quality and Customer Experience, Florida Public Utilities Co.
  3. SECOND VICE CHAIR: Mindy Morrissey, Manager of Client Engagement, Tenaska Marketing Ventures

The purpose of the Customer Experience Committee is to provide opportunities to share in experiences, lessons learned, challenges, and successes of SGA member companies. The Committee aims to be a unified voice for the natural gas industry by taking a collaborative approach to identify opportunities and share best practices in support of providing efficient and effective services to internal and external customers.

James D Cooper, Chair

Manager Customer Accounts

Eileen B Cassidy, Vice Chair

Manager of Quality and Customer Experience

Abbey Frye, Member

Director Customer Service

Gail Cleere, Member

Manager Customer Accounts

Garrett Shuman, SGA Staff Liaison

Nina Diaz, Member

North Customer Experience Director

Sean Ramey, Member

Customer Care Supervisor

Vidal Acevedo, Member

Manager of Customer Operations

Gas Marketing

Committee Leadership

  1. CHAIR: Matt Fleming, Director, Origination, Shell Energy North America
  2. VICE CHAIR: Position Open

The purpose of the Gas Marketing Committee is to provide opportunities to share in experiences, lessons learned, challenges, and successes of SGA member companies.  With a focus on regular meetings designed to add value to our companies’ goal of serving reliable natural gas to the market.  Sharing this knowledge will enable the members to serve the industry as advocates in a positive manner with the hopes of ensuring natural gas continues to be a fuel for good.

Who We Are? Gas Marketing Professionals from across the natural gas industry, who are strategic thinkers, leaders, and decision makers within member companies.

What We Do? Provide networking and educational opportunities to industry peers through awards programs, best practice sharing and educational development for SGA events.

Where We Meet? The group meets virtually through webinars, in person at planning meetings and conferences, and for monthly committee calls.

Matt Fleming, Chair

Director, Origination

Anand Yegnan, Member

Bruce Christmas, Member

President

Carol Farmer, Member

Sales Executive (Gas)

Garrett Shuman, SGA Staff Liaison

Kenneth Yagelski, Member

Kim Anaipakos, Member

GULF/TX TRADER

Mary Grace Brannon, Member

Gas Sales Repersentatives

Matt McCoy, Member

Director, Commercial Services

Michael J. Frey, Member

Chief Operating Officer

Raymond Hoppe, Member

Principal Business Development Director

Sarah Stabley, Member

Managing Director Gas Supply Optimization & Pipeline Svcs

Tina Smith, Member

Director, Gas Supply

Todd Breece, Member

Gas Supply

Committee Leadership

  1. CHAIR: BJ Stigall, Southern Star Central Gas Pipeline, Inc.
  2. FIRST VICE CHAIR: Joanna Greene, Piedmont Natural Gas/Duke Energy
  3. SECOND VICE CHAIR: Anne Hatcher

The mission of the Gas Supply Committee is to provide opportunities to share in experiences, lessons learned, challenges, and successes of SGA member companies. This committee fosters awareness and understanding of issues affecting the transportation, distribution, forecasting and sale of natural gas safely, efficiently, and economically.

Who We Are?  Gas Supply and Forecaster Professionals from across the natural gas industry.

What We Do? Provide networking and educational opportunities to industry peers through awards programs, best practice sharing and sessions at SGA events

Where We Meet? The group meets virtually through webinars, in person at planning meetings and conferences, and for monthly committee calls.

BJ Stigall, Chair

Sr. Data Engineer

Brian Langille, Member

Gas System Assistant Director

Carol Farmer, Member

Sales Executive (Gas)

Eric Scott, Member

Forecasting Analyst

Joanna Greene, First Vice Chair

Pipeline Analyst

Kevin Drewery, Member

Specialist Capacity Planning

Mary Savalle, SGA Staff Liaison

Senior Manager of Committee Strategy

Raymond Hoppe, Member

Principal Business Development Director

Robin Young, Member

Sr. Capacity Planning & Forecasting Analyst

Thomas Quinn, Member

President

Tina Monnig, Member

Supply & Capacity Planning Manager

Residential Markets

The mission of the Residential Markets Committee is to provide opportunities to share in experiences, lessons learned, challenges, and successes of SGA member companies. This committee fosters a platform to share natural gas marketing and sales strategies, trends related to new technology and products.

Who We Are? Residential Marketing Professionals from across the natural gas industry.

What We Do? Provide networking and educational opportunities to industry peers through awards programs, best practice sharing and sessions at SGA events.

Where We Meet? The group meets virtually through webinars, in person at planning meetings and conferences, and for monthly committee calls.

Ryan Duggan, Vice Chair

Developer Relations | Natural Gas Sales and Marketing

, SGA Staff Liaison

Jeff Dyer, Associate Committee Member

Director of Sales

Julian Varo, Member

Sales Engineer

Reagan Ginther, SGA Staff Liaison

Regulatory & Rates

Committee Leadership

  1. CHAIR: Scott Klemm, VP of Finance & Treasurer, Mountaineer Gas Company
  2. VICE CHAIR: Adam Wallace, Rates Analyst, Southern Star Central Gas Pipeline, Inc.
  3. SECOND VICE CHAIR: John Cogburn, Director, Rates & Tariffs and Regulatory Planning, Southern Company Gas

The purpose of the Rates & Regulatory Committee is to share knowledge and ideas in order to overcome challenges posed to the natural gas industry and drive the development of ideas in the rates & regulatory environment.

Who We Are? Professionals who deal with the rate function, representing the natural gas industry

What We Do? Primary activities are the sponsorship of an annual roundtable conference which provides opportunities to exchange information and discuss relevant topics

Where We Meet? The Rates committee meets on monthly conference calls, at an onsite planning meeting, and holds a roundtable as part of the SGA Management Conference

Scott Klemm, Chair

V.P. of Finance & Treasurer

Adam Wallace, Vice Chair

Rates Analyst

Andrew Lawson, Member

Regulatory Affairs Manager

Derrick MacDonald, Member

Regulatory Affairs Manager

Garrett Shuman, SGA Staff Liaison

Kally Couzens, Member

Senior Regulatory Affairs Analyst

Nathaniel Mason Harrison, Member

Paul Mattingly, Member

Rates Analyst

Quynh Pham Bowman, Member

Director - Gas Risk Management

Stacey Borgstadt, Member

Director of Rates and Regulatory Reporting

Steve Wishart, Member

Manager of Resource Planning Analytics