Customer Field Service Utilization - Interest Group

Customer Field Service Utilization - Activity Plan
Updated: July 2008

Events of Relevance to this Group

Event	Where	When
Round Table - Customer Field Service Utilization	SGA Operating Conference, Hyatt Regency, Atlanta, GA	July 22-24, 2008
Round Table - Customer Field Service Utilization	SGA CRM Conference Omni Hotel - Dallas TX	September 14-16, 2008

 

Info-Share Surveys

Survey	Collect Data	Results
Meter Readers	GO	GO
Automated Meter Reading	GO	GO
Field Services	GO	GO

 

References / Notes

Reference	Link	Organization
Notes -  2002 Utlilization Survey	GO	SGA
Notes - Customer Field Service Round Table @ 2006 CRM Conference	GO	SGA
Wrap-up - Customer Field Service Round Table @ 2006 CRM Conference	GO	SGA
Major focus of this Interest Group in 2007: Route Optimization		SGA
Wrap-up Notes - Customer Field Service Round Table @ 2007 Operating Conference	GO	SGA
Wrap-up Notes - Customer Field Service Round Table @ 2007 CRM Conference	GO	SGA
Wrap-up Notes - Customer Field Service Round Table @ 2008 Operating Conference	GO	SGA

 

Governance

 

• Tim Gilbert, Atmos Energy (Steering Committee Chairman-2008) (Co-Chair: 2007 and 2008; Operating Conference) (tim.gilbert@atmosenergy.com)
• Butch Wolfe, PSNC Energy, a SCANA Co. (Steering Committee Chairman-2009) Co-Chair: 2007, 2008 and 2009; Operating Conference) (mwolfe@scana.com)
• Mylene Arza, TECO Peoples Gas (Co-Chair: 2007 and 2008; Customer Solutions Conference) (mxarza@tecoenergy.com)
• Russ Winsor, Atmos Energy (Co-Chair: 2008 and 2009; Customer Solutions Conference) (russell.winsor@atmosenergy.com)
• Jesse Oquendo, Atmos Energy (Co-Chair: 2009 and 2010; Operating Conference)
• Bryan Adams, SGA (Staff Executive; badams@southerngas.org) 

 

Committee reports to: Distribution Operatiing Section Managing Committee

Page updated: July 30, 2008