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Training Basic Supervisory Skills:
Positive InterAction Management (On site)

Day Time Topic
1 9:00 AM - 12:00 PM The Role of the Supervisor
  • The Emerging Role of Supervision in Today's Diverse Work Environments
  • 'People Building!' Core Values and Assumptions
  • Characteristics of Effective Supervisors, Leaders, and Coaches
  • Setting Clear Boundaries and Standards for Positive InterAction Management
1 1:00 PM - 4:30 PM Communicating Effectively and Interactively
  • The Impact of Recognition on Individual and Team Performance
  • Barriers to Effective Communication
  • Positive InterAction Leadership and Communications Techniques
  • Understanding InterAction Style Differences
2 8:00 AM - 11:30 AM Treating The Problem Without Punishing The Person!
  • Initiating Problem-Solving Discussions
  • Providing Feedback on Employee Performance
  • Defining the Problem: "I Can't" or "I Won't!"
  • 3-Step Model for Performance Improvement
  • Coaching Applications and/or Video: 'Front Of The Class' (Optional)