Positive Approaches for Managing Conflict Situations
and Difficult People

Offered By
SGA Continuous Learning Committee

 

Workshop Facilitator - Frank Coy

Frank Coy is President of Human Resource Consultants Inc. of a Richardson, Texas, an HR consulting firm recognized nationally for innovative HR programs and services. Frank provides a winning combination of proven skills and field-tested experience that provides each trainee with a rich combination of practical 'nuts and bolts' for improving communications, motivation, responsibility, commitment, accountability, and results! He has consulted and trained leaders, managers, supervisors, and team leaders in such areas as:  Positive InterAction Management, Communications, Organizational Development, Team Building, Workplace Diversity, Strategic Planning, Dispute Resolution / Mediation, Succession Planning, Classification and Compensation. He holds a Master's Degree in Counseling & Organizational Psychology from St. Mary's University and Doctoral level training in Adult Behavioral Management from the University of North Texas.

Scope

The way people and situations are 'perceived' is often at the heart of organizational and interpersonal conflict. Organizational conflict frequently involves the struggle over values, status, power, position and resources. In addition, the changing nature of the economy, shifting values within our society, and conflict in the workplace is witnessing a steady rise in confrontational behavior. More and more, people are quick to 'strike back' from even the smallest, most insignificant of issues.

This program is designed to assist managers and supervisors understand the dynamics of organizational and interpersonal conflict. Participants will learn ways to effectively intervene into disputes in ways that channel negative emotional energy into successful outcomes and resolutions. Participants will learn proven ways to 'respond rather than react' to difficult people and conflict situations.

Highlights

Program objectives:

• Identify the typical incidents and causes leading to violent behavior and incidents.
• Identify the early warning signs of hostile, angry individuals and situations in order to spot, intercept and/or avoid potentially hostile individuals and situations.
• Learn and practice the technique of "emotional detachment" for effectively disarming and/or diffusing angry or hostile individuals and situations.
• Incorporate Stress Management, Mental Imagery, and 'Core Values' into effective self-management techniques.
• Learn how to remain calm, poised and effective during stress and conflict.

Bring This Training To Your Location

You can bring this training to your location as either an on-site or an open enrollment program.

On-site means the training would take place at your facilities, and would only include your employees. Open enrollment means the training would be brought to your facilities, or facilities near you, and SGA would advertise the workshop to attract other students from surrounding companies.