Workshop Facilitator
Frank Coy

Recognizing that the responsibility for job performance rests squarely with the performer and not the manager or supervisor, participants will spend significant time ‘applying’ recognition, feedback, coaching and non-punishing discipline to a variety of ‘actual’ gas industry problems and situations.

Participants will be invited to complete a pre-training ‘electronic survey’ specially designed to quickly identify and format ‘actual’ job-related problems and issues. These ‘situations’ will be confidentially formatted into role-play scenarios.

The training will incorporate the latest discoveries in “Emotional Intelligence (EI)” designed to enable leaders, supervisors, and coaches to maintain emotional balance in conducting effective problem-solving interactions. Learning will be further enhanced by instructor and participant interaction and feedback.

During this workshop, participants will:

• Review and learn basic supervisory skills
• Review and incorporate ‘Core Values’ as the foundation for effective emotional self-management tool for dealing with difficult people and situations.
• Review the impact of ‘Workplace Diversity’ and ‘InterAction Styles’ on performance management and customer service demands
• Review the simple-but-effective ‘3-Step Model’ for Coaching and Positive Performance Management.
• Apply the 3-Step Model to a rich variety of ‘actual’ performance situations.

About the Facilitator

Frank Coy is President of Human Resource Consultants Inc. of a Richardson, Texas, an HR consulting firm recognized nationally for innovative HR programs and services. Frank provides a winning combination of proven skills and field-tested experience that provides each trainee with a rich combination of practical 'nuts and bolts' for improving communications, motivation, responsibility, commitment, accountability, and results!

He has consulted and trained leaders, managers, supervisors, and team leaders in such areas as: Positive InterAction Management, Communications, Organizational Development, Team Building, Workplace Diversity, Strategic Planning, Dispute Resolution / Mediation, Succession Planning, Classification and Compensation. He holds a Master's Degree in Counseling and Organizational Psychology from St. Mary's University and Doctoral level training in Adult Behavioral Management from the University of North Texas.

Bring This Training To Your Location

You can bring this training to your location as either an on-site or an open enrollment program.
On-site means the training would take place at your facilities, and would only include your employees. Open enrollment means the training would be brought to your facilities, or facilities near you, and SGA would advertise the workshop to attract other students from surrounding companies.

QUESTIONS?
Pat Turman, (972) 620-4021