Information Technology Round Table

The Information Technology Round Table is part of the annual Customer Solutions Conference. 

September 14-16, 2008

Omni Dallas Park West

Dallas, Texas

2008 Chairman

• Rex Petrey, Atmos Energy Corporation; (806) 349-5770, rex.petrey@atmosenergy.com
• Julie Petty, Florida Public Utilities; (561) 838-1779, jpetty@fpuc.com

 

2008 Information Technology Round Table Outline

 

• Digital Data Voice - Putting All the Customer Solution Pieces Together
  • Interactive Voice Response
  • Computer Telephony Intergration
  • Speech Recognition,
  • VoiceXML / Speech Application Language Tags

• Click Fox
  • Tracking/Analyzing the Customer Experience
  • Find and Fix the Real Cause of Unforeseen Problems in Your System

 

SGA Staff Liaison

Contact: Larry Farthing 

 

This page last updated August 18, 2008