Customer Field Service Utilization Round Table

The Customer Field Service Utilitization Round Table is part of the annual Customer Solutions Conference. 

 

• September 14-16, 2008
• Omni Dallas Park West
• Dallas, Texas

2008 Chairmen

• Mylene Arza, Operations Supervisor, TECO Peoples Gas, (305) 957-3819;          mxarza@tecoenergy.com
• Russ Winsor, Manager, Dispatch Operations, Atmos Energy  russell.winsor@atmosenergy.com

 

Discussion Outline

Customer Service Availability (Group Discussion) (Monday: 1:30  to 2:30 pm)

• Appointment Windows
• Extended Service Hours
• Same Day Service
• On-Line Service Scheduling, etc

Workforce Optimization for Resource Efficiency (Monday: 3 to 4:30 pm)

• Presenter: Ken Palmer, Dispatch Systems Analyst, Atmos Energy
• Technology to be featured in this discussion: Advantex Dispatch/Mobile Software

• Leveraging Technology
• Customer Impact of Workforce Management
• Centralized Dispatch Model
• Group Discussion

Emergency / Leak Response (Discussion)

• New Technologies to minimizing leak response time
• Policies & Standard Response Times
• First responders (who gets the call, who dispatches, who responds, who repairs)
• GIS information in real time
• CO Calls
• CO Detection

Discussion Topics Submitted in Advance by Attendees

• What dispatching systems are other companies using that interface with BANNER customer service system and what success have you had?
  

Sponsored By

Customer Field Service Utilization Interest Group Steering Committee

 

More Information About This Interest Group

Customer Field Service Utilization Interest Group

 

SGA Contact

Bryan Adams (badams@southerngas.org)

 

 

This page last updated August 19, 2008