Workshop Facilitator
Frank Coy

Course Overview

“We need authentic leaders, people of the highest integrity, committed to building enduring organizations.  We need leaders who have a deep sense of purpose and are true to their core values.  We need leaders with the courage to build their companies to meet the needs of all their stakeholders, and who recognize the importance of their service to society.”    - Bill George, Chairman and CEO, Medtronic

The following selections are designed by Human Resource Consultants, Inc. to provide applied knowledge and skill-level learning for managers, supervisors, crew chiefs, formal and informal leaders throughout the SGA business community.    This dynamic leadership series is integrated by core values which support best business practices, authentic leadership principles, and uncompromising customer service.  It includes:

• Basic Supervisory Skills
• Positive InterAction Skills (Success Strategies for Non-Supervisors)
• Coaching for Top Performance! (Applied Leadership Skills)
• Conflict Coaching & Intervention (Handling Difficult People & Hostile Situations)
• Developing High-Performing Work Teams
• Building a High-Performing Business Culture
• Succession Planning - Changing of the Guard
• Job Replacement Training

CORE TRAINING AREAS

• Authentic Leadership Principles
• Core Values & Emotional Self-Management
• 3-Step Problem-Solving Model
• People Building Framework
• Motivation & Performance Management

‘OPTIONAL’ TRAINING MODULES

Diversity: Cultural and Workplace

Diversity: Generational

Basic Communications Skills

Active Listening Skills

InterAction Styles Assessment

Consensus Decision Making

Group/Team Facilitation Skills

Interest-Based Negotiations (IBN)

Conflict Communication Styles

Conflict Intervention Techniques

Anger Management

Dealing with Difficult People

Emotional Self-Management (Emotional Intelligence)

Basic Supervisory Functions

Stress Management

Change Management

Time Management

‘OPTIONAL’ VIDEO SELECTIONS

Give ‘em the Pickle! (Customer Service)

Front of the Class (Basic Supervision)

Earthquake Simulation (Achieving Group Consensus)

Hoosiers (Group vs Team Dynamics)

Coaching to Win!

Training Benefits and Takeaways

• The learner will leave this workshop with a personal action plan with specific skills that they can take back to the office and implement right away.
• The learner will leave with the necessary tools to be immediately utilized in day-to-day supervisory situations.
• The participants will learn how to handle "nuts and bolts" types of situations (how to build accountability and commitment, how to handle difficult people, how to manage change in changing work environments).
  

About the Facilitator

Frank Coy has been working with and learning from leaders, managers, and supervisors even before founding his firm, Human Resource Consultants Inc. (HRC), in 1980.   Frank has a Masters Degree in Organizational Behavior and Adult Learning, and more than 25 years nationwide public and private sector experience.  HRC provides a winning combination of proven skills and field-tested experience that offers practical skills trainee can use to improve communications, motivation, responsibility, commitment, accountability, and results!  Together, these form the "blocking and tackling" of every supervisor’s daily game.

He has consulted and trained leaders, managers, supervisors, and team leaders in such areas as: Positive InterAction Management, Communications, Organizational Development, Team Building, Workplace Diversity, Strategic Planning, Dispute Resolution / Mediation, Succession Planning, Classification and Compensation. He holds a Master's Degree in Counseling and Organizational Psychology from St. Mary's University and Doctoral level training in Adult Behavioral Management from the University of North Texas.

QUESTIONS?
Mike Grubb (972) 620-4022