• Situational Leadership
  • Major skills necessary for successful management
  • Four reasons for organizational performance problems
  • Leadership models contributing to improved productivity
  • Determining a subordinate's willingness and ability to perform a given task
  • Various leadership styles: adjusting them to the situation
• Delegation
  • Concepts and principals of delegation
  • Benefits provided by effective delegation
  • Barriers inhibiting ability and willingness to delegate to others
  • Critical skills necessary in delegating a task to a subordinate
  • Identifying systems to prevent loss of control

• Goal Setting
  • Understand the importance of setting goals
  • State reasons why goals are often not developed
  • Make preparations to ensure the success of a goal-setting session
  • Formulate specific, measurable, achievable, realistic and trackable goals
  • List areas for which goals can be written
  • Assist the team in setting acceptable goals, determining priorities, analyzing potential problems, and developing contingency plans
  • Use a summary/follow-up procedure to ensure good communication of intent
• Team Building
  • Learn the concepts and principles of team building
  • Understand the elements of effective team activity
  • Learn how to resolve conflict within a team
  • Practice the skills needed for effective team performance
  • Learn the impact of teamwork on improved customer service

• Decision Making
  • Understand the importance of visibility in making better decisions
  • Write an open decision statement
  • Determine the difference between "must" and "want" objectives
  • Develop objectives, create alternatives, evaluate risk, and arrive at balanced decisions
  • Analyze potential problems and develop contingency plans
  • Use effective interaction and facilitation skills to enhance employee ownership and participation
• Workshop adjourns at 11:30AM